NewburyportNews.com, Newburyport, MA

Business

October 18, 2011

Business News in Brief

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Essex County Community Foundation promotes local philanthropy and strengthens the nonprofit organizations of Essex County. ECCF is a catalyst for philanthropy, manager of charitable funds for donors and nonprofits and a grant maker, teacher and adviser to nonprofits and their boards. Learn more at www.eccf.org.

PortMedia wins first-place award

PortMedia won a first-place award from the Alliance for Community Media Northeast Region's Fall Video Festival, with their live production of the 2011 Yankee Homecoming Parade. The category they won was "live event or programming," and this was the first year that PortMedia was involved with the parade. A crew of 16 people was involved in this first-time production to handle a variety of roles such as directing, audio, technical director, camera crew, announcers, grips, assistant producers and more. Community volunteers included Joe DiBiase, Peter Flynn, Mark Bransfield, Rich Eaton, Win Damon, Kim Gobbi, Pete Falconi, James Shanley, Tom Goodwin, Kathy Heywood, Chris Miller, Sarah Hayden, Skylar Wack, Megan Leone, Bob Dunbar and Mark Sceery. A special thanks to Strem Chemical, which sponsored this community production, and to the Department of Public Services and NHS Facilities Department for their help with logistics. This parade was viewed from Cape Cod to California.

Customer service seminar at library

The Greater Newburyport Chamber of Commerce is hosting a customer service educational seminar presented by Ronna Caras from Caras Training on Tuesday, Nov. 1, at Newbury Town Library, 0 Lunt Street. Check-in and networking begins at 7:30 a.m., followed by a presentation from 8 to 9:30 a.m. In this interactive session, you will learn how businesses known for premier customer service set standards for customer care that lead to more revenue and a loyal following, the 3 C's of customer service that everyone can use in person, on the phone or by email, and strategies for measuring and rewarding excellent customer service. Registration is required and admission is $15 for members and $25 for non-members.

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Special Features
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AP Video
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