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February 1, 2014

Mailbox mix-ups

Rowley resident surprised when package sent in 2012 finally arrives

ROWLEY — When Rowley resident George Gallant’s wife, Suzanne, made an online purchase of a pair of earrings in December of 2012, the couple had no idea they were about to start a postal odyssey that has gone on for more than a year.

“You drop it in the mailbox and where it goes from there, nobody really knows,” Gallant said. “It’s never-never land.”

Suzanne Gallant ordered her earrings on eBay in December of 2012 and by January of 2013, they hadn’t arrived. The package had tracked as being received and delivered by the Rowley Post Office, but had never made it to the Gallants’ Central Street address. Thinking it was a customer service issue, Suzanne Gallant called an eBay customer service representative and eventually got a replacement.

Around the same time, Gallant realized that he hadn’t gotten his property tax bill. While at Town Hall one day, he asked when the bills would be sent out. He was told they had been already.

“They said I was already late,” Gallant said. “Then I got stuck with the extra payments, the late payments, the interest and all this other stuff.”

Postal service issues are not new to the Gallants. When their regular postal carrier is not working, they often have to make the three-mile trip to the corresponding address on Wethersfield St. to deliver the mail to the family that live there and to get theirs in return. But looking on the positive side of things, both Gallant and his Wethersfield St. counterpart, Paul have struck up a nice rapport along the way.

“I’ve become friends with him,” Gallant said.

Meanwhile, over the summer, Gallant ordered some leather goods online. Once again, the Priority Mail package tracked as having been delivered by the Rowley Post Office, but never showed up on Central or Wethersfield streets. Gallant again went to the Post Office to complain, with little satisfaction.

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