“This is been going on for the past 15 years and nobody seems to do anything about it,” Gallant said. “It’s like, we can complain but they are not going to listen. I feel like, why bother?”
A replacement order eventually found its way to Gallant but when his wife ordered some handmade fabrics online in December, a surprise came in the mail instead of the fabrics.
When the package didn’t arrive on its scheduled delivery date, Gallant again paid a visit to the Postmaster. The next day, an envelope arrived in his mailbox.
“My wife said, ‘Did you look at the postage date on that thing?’’ he said. “And it was December, 2012.”
Her original package, the earrings from eBay had finally arrived.
“My wife was like, ‘Oh my god, I can’t believe it,’” Gallant said.
The fabrics are still missing and the Gallants have reached an agreement with the vendor, but the replacement will not be the same.
“This is a one of-a-kind of thing,” Gallant said. “And it is not going to be the same thing that she ordered. It’s handmade.”
But the bigger issue at this point for the Gallants is their overall postal service.
“There is stuff stacked on top of stuff, stacked on top of stuff,” Gallant said of the Rowley Post Office. “It seems as though they don’t really care. That’s all I’ve gotten out of it, they don’t care.”
A call to the Rowley Postmaster David Manalaysay was referred to a public relations department in Boston. USPS spokeswoman Melissa Lohnes issued the following statement in an email:
“We appreciate that you have brought this to our attention. We are looking into the situation and are working with our consumer affairs department to address our customer’s recent experience. In the meantime, customers with questions or comments about their mail service can call toll-free 1-800-ASK-USPS or send an email to the Postal Service by clicking on Customer Service at the bottom of the Postal Service’s USPS.com homepage.”