The city will unveil a new website in coming weeks, for instance, and in the last year the phone and computer systems have been enhanced.
The mayor said a related goal is to cut down on the amount of paper involved in the city’s purchase-order system.
Looking back on 2012, Holaday said she was pleased with municipal developments, including the opening of the Hines Bridge, the construction of a new clearwell and pumping station and progress on completion of the wastewater treatment plant.
She said she was impressed with citizen involvement that resulted in the approval of two school building projects and a senior/community center. The mayor said she was pleased with the launch of paid parking and a municipal meal tax, which has enabled the city to improve sidewalks.
Holaday expressed satisfaction with the federal funding of a $3.6 million jetty-improvement project at the mouth of the Merrimack River and a $1 million state grant to create a roundabout at the busy intersection of Merrimac and Spofford streets.
The mayor expressed optimism that the city would be able to receive a favorable bond rating as it prepares to seeking funding for the school projects.
“This year we won a major award for our budgetary process,” she said. “We recently talked with Standard and Poor’s (which assigns bond ratings), and I think we made a strong presentation about the soundness of our finances.”