But Gibbs said the company has been regularly sending out emails updating people on the business.
Gibbs said the electric scooters, which were adapted to fit a 110-volt battery, were shipped from Asia.
The couple has experience in that continent, having lived in China, where they saw the electric scooters being used.
"This is a brand new business, a brand new product. We had a few stumbling blocks, but things are going through smoothly," Gibbs said.
Gibbs, who described the scooters as urban chic in style, believes the vehicles will be beneficial in providing additional transportation opportunities in the community.
"We're convinced Newburyport is the right place to start this," she said,
This isn't the first business the couple has tried to start in Newburyport.
In 2010, the couple planned to open a wine bar in the Brackett Heel building on Prince Place, but they were forced to pull out after running into problems with abutters.