, Newburyport, MA


January 22, 2014

168 hours at Anna Jaques

To the editor:

Ten days ago, I was very ill and visited Dr. Guy Navarra’s office. By the way, I am privileged and fortunate to have him as my doctor and have been with him for four years.

Initial visit to doctor’s office: He wanted me to go to the hospital. He diagnosed me immediately with the assistance of Matt Capabit, who together considered my situation an emergency. Through his insistence (who wants to go to the hospital?), three hours later I was in room 374.

Caregivers and daily routine: Coffee and Daily News were brought to me in the morning. Then I was called by room service to see when I wanted breakfast, which was delicious every day. My vital signs were taken, then I saw the nurse for pills, the doctor appeared for a consult and to note my progress, and the “Dragon Lady” arrived for blood. The cleaning woman, Ana, was nice to me as well, and the room was perfect. It was so busy during the day, I felt I was in Grand Central. All of the caregivers were competent, efficient, professional and dedicated.

These able caregivers were not chosen at random but were obviously picked at the top, which breeds this level of professionalism. The excellence of the staff came through loud and clear.

Standout nurse: Although there were many caregivers concerned about me, I must highlight one: P.J. Raczek, who I came to consider a friend (“not a friend for life”). Not only was he my nurse but also served as psychotherapist when I was downright depressed, as he always lifted my spirits every day, as he has superb bedside manners.

Exactly 168 hours (seven days), I was released. You would do well to consider Anna Jaques Hospital if you have to go to one. I couldn’t be happier or have had better treatment.

Dr. Richard Bagg


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